FAQ

1. Do I need an account to place an order?

No. You may check out as a guest. However, creating an account allows you to:

• Track your order status easily

• View order history

• Receive updates on new arrivals and promotions

2. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express, Discover) and PayPal.

3. Is my online payment secure?

Yes. All payment information is encrypted using SSL technology and processed securely. Your credit card details are never stored on our servers.

4. Are there currency conversion fees?

All transactions are processed in U.S. Dollars (USD). If your card uses another currency, your bank may apply an exchange rate.

5. How should I enter my shipping address?

Please enter your address in English using standard characters. If your address contains non-English letters, use the closest English equivalent.

6. Can I change my shipping address after ordering?

Once an order has been processed or shipped, the shipping address cannot be changed. Please ensure all details are correct before checkout.

7. How long does shipping take and how can I track my order?

Delivery time depends on your selected shipping option. Once shipped, you will receive a tracking number via email. Customs delays are beyond our control.

8. What if items are missing from my order?

If any items are missing, please contact us immediately at support@hgfnvllc.com with your order number.